Not happy with your purchase? Please let our customer support team know. We are more than happy to try and sort out any issues you may have!
Order Modifications or Cancellation
After your order has been placed, you have an at most of 24 hours to contact our customer support team and request order modifications, change of address, or a cancellation. After 24 hours, your order has already been placed in production and can no longer be modified.
Damaged/ Incorrect Order
We try our best to ensure product quality and accuracy, but sometimes mistakes happen and we sincerely apologize in advance if/ when it happens. If either of these rare occurrences happens to you, please take a clear photo or video of the item(s) and email it to us, along with your order number to: firstname.lastname@example.org. Once we receive your email and verify the issue, we will get a replacement sent to you right away.
Order Not Received
If your item has not arrived within 28 days (45 days for international) after you placed your order, please contact our support team and we will promptly take care of you.
As mentioned in our FAQ page & our Shipping page, shipping times can be longer for certain countries such as Canada, Australia and UK, for example. We are currently working on providing quicker shipping times for all of our customers, worldwide, but we do not have an estimated date for when that will be active.
IMPORTANT: Unfortunately, we cannot be responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information. We do our best to avoid errors by verifying the shipping information with every customer in the order confirmation sent immediately after ordering. Costs to reship the package will be invoiced to the customer.
We are also not responsible for failed deliveries due to the addressee not being home during the time of delivery.
Please note, there are no refunds or cancellations 24 hours after your order was placed.
If your order with us doesn’t arrive at the correct shipping address provided to us and your payment is eligible, we’ll reimburse the full cost of eligible purchases paid, including shipping costs or we will gladly replace the item for you.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Shipping charge is non-refundable should you wish to return or exchange an item for any other reason.
- For orders which are damaged on arrival (DOA), please refuse the parcel and inform your local post office of the damage to be eligible for a full refund or redelivery.
- With the exception of incorrect, defective or damaged order, a shipping charge of $6.99 or actual postage (whichever is higher), along with return shipping charge (if applicable) will be deducted from order total before refund.
- Once a return is received successfully and verified to be in good order, the refund less shipping charge and restocking fee (if applicable) will be made via the original method of payment. Please allow 3-10 working days for the credit to be reflected in your account.
- No refund will be made on packages which are unclaimed, refused (except for DOA), abandoned or disposed of. Please ensure proper arrangements have been made for your parcel to be collected.
- We require up to 8 weeks for delivery of orders before they are listed as missing. Requests for refund or resend will be processed after that.
- Refund or redelivery policy does not apply in the event of service interruptions or failures caused by natural disasters, union strikes or any events beyond our control.
Customer no longer wants the items - this is the most common example which we cannot honor if we want to continue offering great value at FlareTrends. Buyer should make sure that he or she wants to buy the items before submitting an order, not after. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.
A customer found items cheaper somewhere else - he or she should be confident that themselves is ready to pay the asked prices before submitting an order. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.
60 Day Money Back Guarantee
All products come with a FREE replacement warranty for 60 days from purchase.
If your purchase of a product is defective, please contact us as soon as possible of receiving your order - we will make sure that all of your issues are resolved.
If you received the wrong item, please also contact us as soon as possible of receiving your product. We will arrange to deliver the correct items or return all your payment.
For defective or faulty products, please take photos or videos (recommended) of the product and email us at email@example.com as long with your order number - we will replace or refund your purchase after confirmation.
Customer service is our absolute #1 priority and we will do whatever we can to take care of you. We greatly appreciate your consideration to do business with FlareTrends and please let us know if you have any questions. You can contact us here.