FAQs

FAQs

Shipping & Tracking

Do you ship internationally?

How long does shipping take?

Why does shipping take so long?

How do I check the status of my order?

My tracking page seems to keep showing the status of "waiting for shipping information" or "waiting for carrier to update tracking information", what's going on?

My tracking page didn't show any of the current package status instead of just a "Paid" status, is this a mistake?

How long will it take to receive a tracking link (number)?

Where do you ship from?

I ordered 2+ products, but have only received one...what's happening?

Will I receive a confirmation number when I place my order?

Ordering

Will I (the customer) have to pay for customs?

Duties & Import Taxes

How do I order a product?

What payment methods are available?

Which currency will I be charged in?

Is checkout on this site safe?

If I enter my email address will you sell my information?

Refunds, Replacement, Cancellation

My product is damaged or doesn't work. What next?

What is the refund policy?

What is your cancellation policy?

Who can I contact if I have a problem with my order?

Contact

My question is not listed here. How do I get contact?

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